Service Design: From Insight to Implementation

Автор: Andy Polaine
Название: Service Design: From Insight to Implementation
Издательство: Rosenfeld Media
Год: 2013
Формат: PDF
Размер: 10 Mb
Язык: Английский

Service Design is an eminently practical guide to designing services that work for people. It offers powerful insights, methods, and case studies to help you design, implement, and measure multichannel service experiences with greater impact for customers, businesses, and society.Автор: Andy Polaine
Название: Service Design: From Insight to Implementation
Издательство: Rosenfeld Media
Год: 2013
Формат: PDF
Размер: 10 Mb
Язык: Английский

Service Design is an eminently practical guide to designing services that work for people. It offers powerful insights, methods, and case studies to help you design, implement, and measure multichannel service experiences with greater impact for customers, businesses, and society.