Command Performance: The Art of Delivering Quality Service (Harvard Business Review Book)

Название:Command Performance: The Art of Delivering Quality Service (Harvard Business Review Book)
Автор:John E. Martin
Издательство:Harvard Business Press
ISBN:0875845622
Дата издания:1994-07-01
Страниц:256
Язык:Английский
Формат:pdf
Размер:11,79 MB

Discusses the art of delivering quality service. Effectively integrates cutting-edge thinking on successful service delivery with experiences from real companies. DLC: Customer service.
Название:Command Performance: The Art of Delivering Quality Service (Harvard Business Review Book)
Автор:John E. Martin
Издательство:Harvard Business Press
ISBN:0875845622
Дата издания:1994-07-01
Страниц:256
Язык:Английский
Формат:pdf
Размер:11,79 MB

Discusses the art of delivering quality service. Effectively integrates cutting-edge thinking on successful service delivery with experiences from real companies. DLC: Customer service.

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